With each passing day and each new tech innovation our communication is changing and evolving, and we are constantly looking for content that can enrich our everyday life or inform us when we need it.
Guided by innovation in terms of digital customer support, UNIQA Insurance has introduced a new user experience and a new communication channel – the UNIQA Viber Bot.
Through UNIQA Viber Bot, users will be able to get information about UNIQA products in one place, seek and get an insurance offer, buy a policy online through UNIQA webshop, exercise their insurance rights through a claim reporting service, and the like. For additional inquiries, the company also provided the “Ask us” service via chat, and for the more creative communication with the channel users, and for mutual communication of their followers they created the “UNIQue Viber Stickers”.
A special segment of the new user channel is the “UNIQA Requests” service, which has the function of “My UNIQA” portal for clients. In practice, this means that customers can use Viber, at any time and from any device that has internet access, to check the status of current and expired insurance policies, contact their sales advisor and check the status of their claims.
“Providing the best possible experience to our clients – existing and future ones – wherever they are, is our long-term goal. Using popular communication channels such as Viber and connecting it with our other channels of communication (website, online shopping, online damage reporting, Facebook and Instagram) is essential in our care for customers, so we can provide them with a unique and comprehensive experience,” said Senada Olević, Director of UNIQA Insurance in Bosnia and Herzegovina.
