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WARC has released its Effective Social Strategy Report 2018, outlining key social trends from the world’s most effective marketing campaigns.
Drawn from the winners of the Effective Social Strategy category of this year’s international WARC Awards the report identifies drivers that link the role of social strategy to business success.
Human connections drive social success
Some of the best performing campaigns saw significant sales increases by appealing to people in a human or humorous way.
Fast-food retailer McDonald’s eased exam stress for students in China, Danish supermarket Fleggaard created comic content that confronted the snobbery around border shopping, airline JetBlue nudged Americans to take vacations and OTC medication Gas-X tackled a taboo using humour.
All four campaigns saw significant sales jumps off the back of their strategy with McDonald’s in China, which won the Grand Prix, performing extremely well. According to the case study, the campaign exceeded the KPI of a 15% increase for overall sales.
Social video formats diversity
Video is key to successful social campaigns, with more executions across more platforms, offering greater scope for iteration.
PlayStation’s Play Everything campaign used multiple video touchpoints to drive awareness and views for the campaign. Meanwhile, British telco BT created 11 different pre-roll adverts on YouTube, and French mineral water brand Hépar created ten videos based on audience’s suggestions.
Judge, Gerard Crichlow, Head of Cultural Strategy at AMV BBDO, says: “Video was an integral part of many of the best performing social campaigns at this year’s WARC Awards. Effective brands are mirroring the behaviour of modern audiences, who increasingly view and engage with brands on their own terms, when and where they choose.”
Communities of interest
Many winning brands skillfully used social as a way to connect with particular communities.
Unilever-owned detergent OMO in the UAE helped parents rethink their approach to child-rearing, while Durex’s PR-led campaign in India enabled men to buy contraceptives more freely.
Jury member Chris Herbert, Strategy Director at the7stars, points out: “Part of an effective social strategy is not only ensuring that campaigns anticipate what their audience will talk about, but also seamlessly becoming part of the conversation.”
He added: “While the ways we connect with each other have changed, the reasons why we connect haven’t. The messages we share socially are still those which interest us, those which agree with or challenge our beliefs.”
Built-in discoverability
The year’s Awards spawned a handful of social-by-design campaigns that demonstrated the value of a discoverable idea.
Judge Kristen Fox, Director, Social Media & Digital Analytics, Crispin Porter + Bogusky, comments: “Discoverability is about presenting value that is relevant to a consumer, at the time and place where it is most relevant to them. It should also be presented in the most frictionless way possible.”
Addict’Aide helped drive awareness of alcoholism by convincingly mimicking an Instagram profile, while @GeoStories by The Geological Survey of Canada History Committee leveraged people’s habit of posting and tagging pictures of places they visit.
Kristen Fox added: “Even when you have media dollars to spend, it’s hard to identify where you need to be. These executions used newsjacking to slingshot content and drive discoverability.”
A sample of WARC’s Effective Social Strategy Report 2018 can be downloaded here.
